Return Policy
Refund, Return, and Exchange Policy
Our products carry a 100% craftsmanship guarantee for two years. If an item becomes broken with normal use, or by no fault of your own, and has been worn as recommended, please contact us as soon as possible by email.
- We'll repair it for free
- We'll cover the shipping costs
If, for some reason, we are unable to repair your item, you will have the option to:
- have it returned to you, without repair and without charge
OR
- receive a store credit for the original purchase price and we'll retain the broken item
Money Back Guarantee for any in-stock or made to order item(s) that isn't shipped within 7 days after the specified time frame. Not applicable to custom order items.
Our Refunds, Returns, and Exchanges vary by product:
In-Stock, Ready to Ship items
If you're not satisfied with your purchase:
- please contact us within 3 days of delivery, send us an email. Please include your order number and the reason for the return
- within 7 days of delivery, ship unworn, unused items back to us in their original sealed packaging or with original tags still attached
- you will receive a store credit for the purchase price of In-Stock & Ready to Ship items, minus any discounts received, our shipping cost, and a 10% restocking fee
- credits will be processed within days after the item has been received by us
Made to Order Items
If you're not satisfied with your purchase:
- please contact us within 3 days of delivery, or send us an email. Please include your order number and the reason for the return
- some Made to Order items are not eligible for return and will be decided on a case-by-case basis.
- for items that are eligible, ship unworn, unused items back to us within 7 days of delivery, in their original sealed packaging or with original tags still attached
- you will receive a store credit for the purchase price of Made to Order items, minus our shipping costs and a 20% restocking fee
- credits will be issued within 5 days after the item has been received by us
Exceptions (these items are not eligible for return, refund, or exchange):
- items that are used, broken or damaged due to abuse or neglect
- open packages of intimate items, such as earrings, head wear, and hair accessories, etc.
- Made to Order items that are, in our opinion, unlikely to be resold
- Custom Order items
- clearance items
- gift cards
- digital/downloadable products
To return your item, carefully package and ship with tracking and/or insurance to:
Many Moons Emporium PO Box 266, Alderson, WV 24910
Have a broken item you'd like repaired? Please contact us or send us an email.